We take card security extremely seriously. We use a secure checkout system so your payment details will not be intercepted. Furthermore, credit card payments on our website are processed automatically by Sage Pay (formerly known as Protx), a well-respected payment processing company, so your card details are never actually seen by us.
Customers in the European Union have the right to withdraw from the purchase of an item at any time from the moment of purchase through to seven working days after the item is delivered. To cancel, simply notify us during this period by telephone or by email. If you've already received the item, you must also arrange during this period for the item to be returned to us in unused and undamaged condition. We will issue a full refund for the cost of the item and postage, but reserve the right to apply an administration handling charge. Our refunds and returns policy does not affect your statutory rights.
On subscription orders, we offer a money-back guarantee - if you're not completely satisfied, you can cancel your subscription and we will refund the outstanding amount on any unmailed issues, no questions asked. (Please note that Direct Debit subscriptions may be subject to a minimum subscription term). We reserve the right to apply an administration handling charge.
